Shipping policy
Shipping & Delivery
Every piece is packed to arrive exactly as it left us. Here is what to expect, from the day you order to the day it is in your home.
Before it ships
Pieces we hold in stock are dispatched within 2–5 business days of your order. We do not dispatch on weekends or U.S. federal holidays. Your delivery estimate begins on the day your order is dispatched, not the day it is placed.
Some of our larger pieces are made to order and travel to you directly from where they are made. These are marked at checkout with their own window of 2–4 weeks, and always ship free within the United States.
Rates and timing within the United States
- Complimentary: orders of $100 or more ship free, arriving 3–7 business days after dispatch.
- Standard: orders under $100 ship for $7.99, arriving 3–7 business days after dispatch.
- Express: orders under $100 ship for $19.99. The faster estimate is shown at checkout.
- Made to order: always free, arriving 2–4 weeks from your order.
Orders with several pieces may arrive in separate boxes, each with its own tracking number, at no additional charge.
Tracking
A confirmation email arrives as soon as your order is placed. A second email arrives with your tracking number when your order is dispatched. Allow up to 48 hours for tracking to begin updating.
Made-to-order pieces cross the ocean before they reach a U.S. carrier. For the first part of that journey, tracking often shows no movement at all. That is expected, and it is not a sign that anything has gone wrong. Tracking updates once the piece arrives in the United States. If you would like to know where your order is at any point, write to us and a person will reply within one business day.
Outside the United States
We deliver to selected countries across Europe, Asia-Pacific, Canada, and the United Arab Emirates. Rates are shown at checkout before you pay. Not every piece ships to every country; checkout shows only what can be delivered to your address.
Customs duties, import fees, and local taxes are set by the destination country and are the responsibility of the recipient. We cannot predict their amount.
If something arrives damaged
Report any damage within 48 hours of delivery using the return form, and keep the box and packing materials until it is resolved. Please send clear photos of the damage itself, the outer shipping carton (including any crushing, tears, or punctures), and the packing materials as they arrived.
Where a replacement part restores the piece, we send it at our cost. Where it does not, we replace the piece or refund it in full. Full details are in our Returns & Refunds policy.
Questions about a delivery?
Write to us at sales@furrandco.com. A person answers Monday to Friday, 9 to 5 Pacific, and we typically respond within one business day.