Our Commitment
Shipping Policy
Every Furr & Co. order is handled with the same care that goes into crafting it. Here is exactly what to expect — from the moment you place your order to the moment it arrives at your door.
1–3
Day Processing Time
$100+
Free U.S. Shipping
100+
Countries Shipped To
01
Before It Ships
Order processing.
All orders are processed within 1–3 business days of being placed. Orders are not processed, shipped, or delivered on weekends or U.S. federal holidays.
Furr & Co. carries a curated selection of products. Some items ship directly from our U.S. fulfillment centers, while others may require additional handling time to ensure every piece meets our quality standards before it leaves for your home. Processing time may vary slightly depending on the product.
Extended Processing — Select Items
Certain items in our collection require additional preparation time and may take 5–15 business days to process before shipment. If your order falls within this window, you will be notified via email and will always receive a tracking number the moment your order ships. If you have questions about a specific item's timeline, reach out to us before placing your order and we will provide an accurate estimate.
If you have questions about the processing time for a specific item before purchasing, our concierge team is happy to provide an estimate — simply reach out to sales@furrandco.com.
02
Where We Ship From
Our fulfillment network.
To serve our customers as efficiently as possible, Furr & Co. ships from multiple locations across the United States and internationally to ensure every order reaches you in the best possible condition.
Los Angeles, CA
West Coast Fulfillment
Serving the Western U.S. with fast dispatch for our core stocked collection.
Dallas, TX
Central Fulfillment
Centrally located for optimal delivery times across the continental U.S.
International
Global Fulfillment
Select items ship from our international fulfillment locations to serve customers worldwide.
Orders with multiple items may ship in separate packages from different locations. You will receive individual tracking numbers for each shipment — this is normal and ensures every piece reaches you as quickly as possible, at no additional shipping cost.
03
Domestic Shipping
U.S. rates & delivery times.
| Method | Rate | Estimated Delivery |
|---|---|---|
| Standard Shipping | $7.99 | 5–10 business days |
| Express Shipping | $19.99 | 2–5 business days |
| Free Shipping Orders $100+ | $0.00 | 5–10 business days |
Delivery estimates begin from the date of shipment, not the date of order placement. For specialty or partner-sourced items, please allow for the additional processing window noted on the product page before the delivery estimate begins.
04
Worldwide Delivery
International shipping.
We ship to over 100 countries worldwide. International rates and estimated delivery times are calculated at checkout based on your destination and selected shipping method.
International orders may be subject to customs fees, import duties, and local taxes upon arrival. These charges are set by your country's customs authority and are the sole responsibility of the recipient. Furr & Co. has no control over these fees and cannot predict their amount.
International Delivery Estimate
Standard international delivery typically arrives within 10–25 business days from the date of shipment. Specialty partner-sourced items may have extended international lead times — this will always be noted clearly on the product page prior to purchase.
05
Stay Informed
Tracking your order.
You will receive a tracking number via email the moment your order ships. Please allow up to 48 hours for tracking information to activate after your shipping confirmation is sent.
01
Order confirmedAn immediate confirmation is sent to your email with full order details.
02
ProcessingYour order is prepared within 1–3 business days (or as noted for specialty items).
03
Shipped & trackedYou receive a tracking link via email. Your order is on its way.
04
DeliveredYour order arrives. Contact us within 48 hours if anything is not as expected.
06
Damaged in Transit
If something goes wrong.
While we take exceptional care packaging every order, transit damage can occasionally occur. If your order arrives damaged, please contact us within 48 hours of delivery at sales@furrandco.com with the following:
—
Your order numberFound in your original confirmation email.
—
Clear photos of the damageImages of both the item and all packaging materials.
—
Keep all packagingDo not discard the box or materials until the matter is fully resolved.
Our concierge team will respond within 24 hours to arrange a replacement or resolution at no cost to you.
We are here to help
Questions about
Questions about
your shipment?
Our concierge team responds within 24 hours, every business day.
Contact Our Team sales@furrandco.com